Good to be back! After
almost a month, finally, I was able to give a short update.
Two weeks ago, I received a
message from Pilipinas Teleserv asking for my mailing address for they will be sending
a simple token in celebration of their 14th anniversary. I tried to
search what is Pilipinas Teleserv first. Mahirap
na magbigay basta-basta ng address. It is where
I requested a NSO copy of our Marriage Certificate.
Last Saturday, I received a parcel containing the “simple token” - a thumb drive, a
plastic envelope, a waterproof with ziplock gadget case, a voucher and new
power bank.
Actually, I was eyeing for a power bank since my phone frequently run-out of life everytime I travel and this is really in time for it.
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Token from Pilipinas Teleserv |
By the way here is a press
release of Pilipinas Teleserv:
The Citizen Services Call Center
for Filipinos by Filipinos
Need an NSO birth certificate? A DFA passport? SEC documents? GSIS
helpline or chat?
Since 2000, Pilipinas Teleserv has been providing dynamic services to
Filipinos with cutting-edge customer management solutions and innovative
business process outsourcing services. Primary of these solutions is Citizen
Services, an integrated customer service solution that has changed the way
people transact with government agencies.
Citizen Services is comprised of essential people-oriented solutions in
partnership with the National Statistics Office, the Department of Foreign
Affairs, the POEA, Civil Service Commission, BIR, DTI, PhilHealth, NCC, DOH,
the Government Service Insurance System, the Securities and Exchange
Commission, and the DPWH over the last decade.
The central services available to Filipinos are:
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NSOHelpline.com, The Travel and Hassle-Free Way of Getting an NSO Birth Certificate |
If you need an NSO birth certificate for travel, passport, enrollment,
claims, ID application, or VISA processing, going to the nearest NSO Serbilis
Outlet is a sure way of getting your hands on that very important document.
However, getting to the nearest NSO Serbilis Outlet is becoming quite a
challenge nowadays, with MRT-related concerns all over the news and the ever
present traffic jam of the city an omnipresent fact of life. Of course when you
successfully arrive at your destination, queuing in line and waiting for the
processing is part and parcel of the experience. Add all the effort and
expenses, and probably the need to apply for work leave, and you dedicate a
day’s worth of your life just to get a copy of your NSO document.
But what if all you need to do is to sit down, open your computer and
open the browser www.nsohelpline.com side by side with your Facebook browser?
What if you can apply for your NSO birth certificate by clicking and typing the
needed info in one easy online form? What if all you need is one click or phone
call to (02) 737-1111 and your NSO birth certificate will be delivered to you
in 2-3 days right at your doorstep, anywhere in the Philippines? Now that ain’t
so hard. It would probably take about 15 minutes of your time, without having
to apply for work leave mind you because you can do it anytime 24/7.
www.NSOHelpline.com – Fast, Hassle-Free, Easy. Try it today.
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DFA Passport Appointment System – World-class Passport Processing |
Getting a passport is better and easier now than ever. Before you even
get to the DFA, you will be informed of your assigned date and time,
eliminating the need for long queues and ensuring convenient and efficient
processing. Plus, you have the choice of numerous DFA passport processing
locations to choose from like DFA ASEANA, DFA Manila, DFA Megamall, DFA
Ortigas, DFA Cubao, and DFA Alabang.
www.pasport.com.ph is your easy access in getting an appointment for
your DFA passport application. Quick, simple, and empowering, the service
allows you to choose the date, time, and location at your convenience all in
one click. And if you want to talk to someone, simply call the hotline (02)
737-1000 to get assistance from our Customer Care Officers. You can also enjoy
the benefit of getting your passport delivered to your doorstep, no need to go
back to the DFA for claiming.
The Department of
Foreign Affairs in partnership with Pilipinas Teleserv has now made requesting
for new and renewal of passport more accessible, efficient and world class for
every Filipino.
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SEC Express System – Online Processing and Delivery of SEC Documents |
SEC documents can now be requested online. There's no need to go to the
SEC to get plain or authenticated copies anymore. Documents like articles of
incorporation/partnership, by-laws, general information sheet,
increase/decrease of capital stock, audited financial statements, registration
data sheet, resolution (minutes), secretary’s certificate, board resolution,
and other documents can now be requested easily.
Simply log on to www.secexpress.ph
to request for SEC documents. You may also call 7378888 Monday to Saturday,
from 8am to 5pm.
GSIS Contact Center
From September 2012 until March 2014, Pilipinas Teleserv managed the
Philippine Government’s ambitious Contact Center ng Bayan project, a national
helpdesk that utilizes citizen vigilance to keep government offices and agents
accountable for their actions. Concerned citizens can lodge complaints and
request for information via the hotline, SMS, and email.
Continuously
committed to innovation, Pilipinas Teleserv pushes forward towards a decade and
half of providing and finding more convenient and flexible means of making
government services accessible to Filipino citizens.